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Claim FAQs

Claim FAQs 2023-01-18T10:56:11-05:00
What Should I do if my sunroof glass breaks?
Report the damage to us or your insurance provider as soon as possible. You can file your claim online and we can assist in scheduling a convenient appointment for the glass damage to be repaired. You should not operate the sunroof. This is result in further damage. Try to protect your car’s interior from weather damage. Park in a garage if possible, or cover the opening with low-tact tape and plastic. Be careful not to injure yourself on broken glass.
Does my insurance policy cover broken glass?
If your sunroof (or other glass, e.g., windshield, door glass or rear window) is damaged by something other than a collision, it’s generally handled under your comprehensive coverage. However, understand that this coverage is optional and if you don’t have it, you may be on your own when it comes time to pay for repairs. If you do have it, it is often subject to a deductible. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage.
Will checking my deductible or inquiring about auto glass claims raise my insurance rates?
Asking your insurance provider about your policy coverage and deductibles is generally not considered a claim. To be certain, please refer to your insurance policy.
Will filing an auto glass claim count towards my insurance policy?
In many cases, insurance companies will not count auto glass damage as a claim on your policy. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage
What if my deductible is the same or more than the auto glass service?
Before filing a sunroof repair claim, compare the cost of the repair with the amount of your comprehensive deductible. If your deductible is greater than the cost of the estimated repair, it won’t be worth your while to file a claim. We can still assist in getting your vehicle repaired, saving you money and billing you directly. However, some policies will waive the deductible for auto glass. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage.
What if I don't have glass coverage?
If you don’t have auto glass coverage we can still assist in getting your vehicle repaired, saving you money and billing you directly. Sunroof Express offers multiple payment options including; Visa, MasterCard, Discover, American Express and Paypal.
What if I only have liability coverage?
Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy. We can still assist in getting your vehicle repaired billing you directly. Sunroof Express offers multiple payment options including; Visa, MasterCard, Discover, American Express and Paypal.
Do I need to contact my agent or insurance company before I contact Sunroof Express?
No, we can do that for you. We’re experts at verifying coverage, filing the claim and handling all the paperwork. We’ll contact your insurance company and submit the claim on your behalf.
How can I check the status of my claim?
You can check the status of your claim by clicking on the Claim Tracking button near the upper right hand corner of the website, and then input the requested information.